1. INVOICE
Invoices are sent out and will be charged on the 1st week of the month. For example, January
lessons are billed on the first week of January. Please call or email the office before the bill date to inform us of any known cancellations for the month so we can make any necessary adjustments before your billing date. Any valid cancellations occurring after the billing date will be carried over into the next month’s invoicing entered as credits in the client’s account. This process is automatic as all invoices from the previous month are audited against the teacher’s report to ensure an accurate billing.
2. CANCELLATION POLICY
Lessons not cancelled or rescheduled with at least 24 hours notice are billable to the client and payable to the teacher. This does not of course apply to travel fees unless the notice is effectively given at the door and the teacher has travelled to the location.
3. CESSATION (QUITTING) POLICY
A client must provide a 2 lesson notice period to stop lessons. So a weekly student needs to give 2 weeks of notice, a biweekly student works out to 3 weeks notice and a twice weekly student works out to a week notice.
4. ILLNESS POLICY
Lessons cancelled due to illness or extraordinary circumstances with less than 24 hours notice remain billable to the client and payable to the teacher.
HARANA teachers are encouraged to offer make-up lessons at a future date in the interest of client relations and general goodwill. This only makes sense as teaching a student with the flu for example, will ruin the rest of your week’s employment.
No more than 2 lessons may be made up due to illness within a 60 day period.
5. RESCHEDULING POLICY
Any lesson can be cancelled or rescheduled with at least 24 hours notice. Summer vacation and Extended Absence Policy Clients may reschedule longer absences for trips etc. 24 hours notice is required. It is normal and typical for students and about 20% of our teachers to schedule a break in the summer. We do not enforce a notice period (see cessation of lessons) at the end of a long summer break.
6. EVALUATION PERIOD
There are no free trial lessons with HARANA but we do offer a 2 lesson evaluation period
where it is easy to try out a teacher. There are no free lessons during the evaluation period and clients may choose to discontinue the lessons at any time by providing the required 24 hours notice. After the student’s 3rd lesson the required 2 lesson notice period will apply (see
cessation of lessons above).
© 2025 All Rights Reserved | Privacy Policy